Operational Market Management

This relates to operational decisions and actions taken by councils to address current challenges, support the local social care sector and create the conditions to ensure access to high quality and sustainable provision

Costing Care

Calculating an accurate and fair cost of care is a key element of commissioning and provides an evidence basis for fee setting discussions.


Fee Setting and Commissioning Practice Q+A. CPA + LGA. 2021
This report based on a webinar held by the Care Provider Alliance (CPA) and LGA gives an insight into the local authority budgeting, fee setting and commissioning process and highlights examples of good practice and the importance of communication and consultation between local authorities and providers.

From Cost to Price: The Practitioner’s Guide to Commissioning Sustainable Social Care. CIPFA. 2017
This guidance from the Chartered Institute of Public Finance and Accountancy (CIPFA) is designed to help local authorities to engage in informed discussions with care providers about care costs, reasonable efficiencies and the level at which fees are set.

Working with care providers to understand costs. CIPFA. 2017 
This guidance from the Chartered Institute of Public Finance and Accountancy (CIPFA) aims to enable and equip commissioners with the knowledge and skills to support informed dialogue with providers regarding fee rates.


Demand, Supply and Quality Management

Ensuring there is adequate and appropriate care available to meet need and managing the demand and supply challenges within markets.


Top Tips for sustaining homecare. LGA, ADASS, UKHCA. 2018
This top tips paper from the LGA, ADASS and the United Kingdom Home Care Association (UKHCA) covers a number of issues common to care providers and council commissioners, with the aim of giving advice on tackling practical aspects of the homecare market.

Six Steps to Managing Demand in Adult Social Care. IPC
This guidance from the Institute of Public Care (IPC) designed to prompt and guide councils on what they may need to consider when predicting and managing demand for social care services.

Ready, Steady, Go. ADASS. 2017
This report from the Association of Directors of Adult Social Services (ADASS) summaries a roundtable discussion on sustainability within the sector, including the financial constraints, the quality challenges and the expectations of what people want from social care and whether that can be delivered.

Public Service Markets - A Practical Guide. IFG
This guidance from the Institute for Government (IFG) explores the difference between private and public markets and contains a model for understanding what needs to be in place for public service markets to work effectively. 

Adult Social Care Quality Matters. DHSC. 2019
Guidance from Department of Health and Social Care (DHSC), introduces the Quality Matters initiative, which is jointly led by partners from across the adult social care sector.

Care Homes Market Study. CMA. 2017
A market study carried out by the Competition and Markets Authority (CMA) into care homes for the elderly, to review how well the market works and if people are treated fairly.


Resilience and Business Continuity

A key part of commissioners’ roles is to understand how to plan for supply disruption within social care and support providers within their market in the event of possible provider failure.


Business Continuity Guidance. CPA. 2021 
Guidance and templates from the Care Provider Alliance (CPA) which look to help care providers to plan for and manage change, ensuring continuity of care, and sustainability of their business.

Market sustainability and contingency planning. LGA
This page contains a wide range of resources to help commissioners support their local markets to become more sustainable, as well listing resources that can help contingency planning to act quickly if a provider does fail.

Commissioning and COVID-19: advice for social care. SCIE
Guidance and practical examples from the Social Care Institute for Excellence (SCIE) for commissioners to help them support providers in delivering good care provision during and recovery from the COVID-19 pandemic.

Managing Care Home Closures. CPA, LGA, ADASS, CQC, DHSC, NHSE. 2016 
This joint guidance from provider associations, local government and central government supports commissioners to co-ordinate action, avoid duplication and prevent confusion for providers and health and care staff in care homes that are closing or that receive residents from homes that close.


Commissioning and Market Shaping: Homepage

Return to the homepage for CHIP: Commissioning and Market Shaping

This resource library will be continually updated and expanded, so that it is as relevant and comprehensive as possible. If your council or any other organisation working within the sector has any feedback or would be interested in submitting a case study or a link to further information, please contact us at Marketsandcommissioning@local.gov.uk